We sell food, so "returns" work differently here than for a shirt or a phone. This page explains the position in plain language. The money side — how and when you are refunded — is in our Cancellation & Refund Policy.
1. The short version
Before dispatch: cancel anything, any time, for any reason. Full refund.
After delivery, if something is wrong with it: damaged, leaking, wrong item, missing item, or past its best-before date — we replace it or refund it in full, at our cost. Tell us within [reporting window, e.g. 48 hours of delivery].
After delivery, if you simply changed your mind: we cannot take sealed food back once it has left our custody. This is a food-safety rule, not a commercial one.
2. Why opened food cannot come back
Once a pack’s seal is broken, or once it has been out of our control, we cannot verify how it was stored. Reselling it would put the next customer at risk, and we will not do that. Any product returned to us in that condition is destroyed, not restocked.
3. What we will always put right
- The item arrived damaged, crushed, leaking or contaminated;
- You received the wrong product, or a pack is missing from your order;
- The product is past its best-before date on arrival, or has too little shelf life left to be useful;
- The product is not as described on the website.
In each case: email hello@icookmagic.com with your order number and a photo of the item and the outer pack. We verify, then you choose — free replacement or full refund. You do not pay return shipping, and we usually will not ask you to ship food back at all.
4. What we cannot accept
- Opened, used, decanted or partly consumed packs, where there is nothing wrong with the product;
- Products not stored as the pack directs;
- Reports made after the window in section 1;
- Items marked non-returnable at the time of purchase (for example clearance or near-expiry stock).
None of this affects your rights under the Consumer Protection Act, 2019 where goods are defective, unsafe or not as described.
5. Raising it with us
Email hello@icookmagic.com or call +91 98207 90066. If we have not resolved it to your satisfaction, our Grievance Officer — contactable via our Terms of Service — will respond within the timelines the Consumer Protection (E-Commerce) Rules, 2020 require.
