We sell food. That makes returns different from returning a shirt — once a food pack leaves us and its seal is broken, we cannot resell it and we will not put it back into circulation. So this policy is built around two honest promises: you can cancel freely before we dispatch, and if what arrives is damaged, wrong, missing or past date, we make it right at our cost.
1. Cancelling before dispatch
Cancel any order free of charge, for any reason, at any time before it is dispatched. Email hello@icookmagic.com or call +91 98207 90066 with your order number. We refund 100%, including any delivery charge.
2. After dispatch
Once the courier has your parcel we cannot recall it. Refuse it at the door, or contact us and we will treat it under section 4 below.
3. Food we cannot take back
For food-safety reasons, we cannot accept a return or give a change-of-mind refund on:
- Any pack whose seal is opened, or which has been used, decanted or partly consumed;
- Any product not stored as the pack directs;
- Anything reported to us after the window in section 4;
- Items sold as clearance or near-expiry and marked non-returnable at the time you bought them.
This does not affect your rights under the Consumer Protection Act, 2019 where goods are defective, unsafe, or not as described.
4. When something is wrong — we fix it
If your order arrives damaged, leaking, wrong, incomplete, or past its best-before date, tell us within [reporting window, e.g. 48 hours of delivery]. Send your order number and a photograph of the item and the outer pack to hello@icookmagic.com.
We will verify and then, at your choice, either replace the item free or refund it in full. You will not pay return shipping, and in most cases we will not ask you to ship food back at all.
5. How refunds are paid
- Refunds go back to the original payment method. We cannot redirect a refund elsewhere.
- We initiate the refund within [e.g. 2 business days] of approving it. Your bank or card issuer then takes [e.g. 5–7 business days] to post it — that part is theirs, not ours.
- Cash-on-delivery orders are refunded to [bank transfer / UPI — state which, and what details you will ask for].
- Delivery charges are refunded when the fault is ours, or when you cancel before dispatch.
6. Failed and undelivered deliveries
If a parcel returns to us because the address was wrong or nobody was available after [number of attempts] attempts, we refund the order less the actual shipping cost incurred. We will always contact you before doing so.
7. Still not right?
Write to hello@icookmagic.com. If we have not resolved it to your satisfaction, escalate to our Grievance Officer — details in our Terms — who will respond within the timelines the Consumer Protection (E-Commerce) Rules, 2020 require.
