This policy applies to orders placed on icookmagic.com. The seller is MAGIC24X7 HAPPINESS (OPC) PRIVATE LIMITED (CIN U10799MH2025OPC451652), registered office 2C/142 Windermere, off New Link Road, Andheri, Mumbai 400053. FSSAI licence/registration: 21526006001531.
1. Who delivers your order
Your order is fulfilled either by a local icookmagic partner in your area or by us directly. When we fulfil it directly, it is sent by courier. Your order page shows which applies.
2. Delivery date
Every order shows a "delivered by" date at checkout and on your order page. We aim to deliver on or before that date.
3. Delivery charges
Kits cost Rs 120 each. A delivery charge of Rs 50 applies to orders below Rs 480. Orders of Rs 480 or more are delivered free. The delivery charge, if any, is shown at checkout before you pay.
4. Partner delivery and OTP
When a local partner delivers your order, you will receive a one-time password (OTP). Share it with the partner only when you have received your order. The order is treated as delivered once the correct OTP is entered.
5. Courier delivery
When your order is sent by courier, we will share tracking details where available. The order is treated as delivered when the courier records it as delivered to your address.
6. Prebook orders
Prebook orders are delivered on 24 December. The last date to place a prebook order is shown at checkout. Please see our Prebook Terms for details.
7. If delivery fails
If we or our partner cannot deliver because you are unavailable, the address is incorrect or incomplete, or you cannot be reached, we will contact you and make 1 further delivery attempt.
If the further attempt also fails, the order will be cancelled and refunded to your original payment method, less the delivery charge, within 7 working days.
If the delivery fails because of us or our partner, or if we miss the "delivered by" date, you may cancel for a full refund, including any delivery charge.
8. Checking your order
Please check your order when it arrives. If anything is damaged, defective, wrong or expired, tell us within 48 hours with a photo, as set out in our Refund and Cancellation Policy.
9. Contact
For delivery questions or complaints, contact our Grievance Officer: hello@icookmagic.com.