Draft for review, prepared by our company. Not yet in force.
Grievance Officer
Email: hello@icookmagic.com
Address: Magic24x7 Happiness (OPC) Private Limited, 2C/142 Windermere, off New Link Road, Andheri, Mumbai 400053
How we handle complaints
- Send your complaint by email or on our help page, with your order details.
- We acknowledge within 24 hours, resolve within 7 days (IT Rules 3(2)(a)(i), as amended by G.S.R. 120(E) 2026).
- When we acknowledge it, we give you a ticket number and a copy of the complaint as we recorded it.
National Consumer Helpline
You can also contact the National Consumer Helpline: 1915 or consumerhelpline.gov.in.
Personal data complaints
For personal data complaints, if you are not satisfied with our reply you may approach the Data Protection Board of India.