This policy applies to orders placed by customers on icookmagic.com. The seller is MAGIC24X7 HAPPINESS (OPC) PRIVATE LIMITED (CIN U10799MH2025OPC451652), registered office 2C/142 Windermere, off New Link Road, Andheri, Mumbai 400053 ("icookmagic", "we", "us"). FSSAI licence/registration: 21526006001531.
1. Cancelling before dispatch
You can cancel an order at any time before it is dispatched. You will get a full refund of the amount you paid, including any delivery charge.
2. After delivery
Our kits are food products. For food safety reasons, we cannot accept returns once an order has been delivered, except where the product is damaged, defective, wrong or expired when it arrives.
If this happens, tell us within 48 hours of delivery and send a photo of the product and its packaging. Once we have checked your report, you can choose either a replacement or a full refund for the affected product.
3. Prebook orders
Prebook orders are for delivery on 24 December. If we do not deliver your prebook order on 24 December, you can ask for a full refund. Please see our Prebook Terms for details.
4. How refunds are paid
All payments on icookmagic.com are made through Razorpay. Refunds are paid to the original payment method used through Razorpay, within 7 working days of the refund being approved. Your bank or card issuer may take additional time to show the refund in your account.
5. Coins
If you earned coins on an order and that order is refunded, the coins earned on it will be reversed.
6. Grievances
If you have a complaint about an order, refund or cancellation, please contact our Grievance Officer: hello@icookmagic.com.
The Grievance Officer will acknowledge within 24 hours, resolve within 7 days (IT Rules 3(2)(a)(i), as amended by G.S.R. 120(E) 2026).
This policy does not affect your rights under the Consumer Protection Act, 2019.